At Chiztik, we take pride in delivering high-quality, artisanal cheese snacks. Due to the perishable nature of our products, we have specific guidelines for returns and refunds.
No Returns or Exchanges
We do not accept returns or exchanges to ensure the safety and quality of our products.
Damaged or Incorrect Orders
If your order arrives damaged or is incorrect, please contact us within 48 hours of receiving the package.
To qualify for a refund or replacement:
- Provide your order number.
- Send clear photos of the damaged product and packaging.
- Describe the issue briefly.
Refund Process
- Once your claim is approved, a refund or replacement will be issued.
- Refunds will be processed to the original payment method within 7 business days.
- Shipping costs are non-refundable, except when the error is on our part.
Delayed or Missing Refunds
If you haven’t received a refund within 7 business days, please:
- Check your bank account again.
- Contact your credit card company (it may take time before the refund is posted).
- If the issue persists, contact us at [chiztik.snacks@gmail.com].
Incorrect Shipping Information
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
- Please ensure all information is accurate before confirming your order.
Contact Us
For questions about our refund policy, contact:Chiztik Support Team
Email: [chiztik.snacks@gmail.com]